Crypto FAQ
Unlock valuable crypto insights and accelerate growth with our AI-powered analytics. Make data-driven decisions to deliver outstanding results.
Your security is our top priority. Monex Korex employs bank-grade encryption, two-factor authentication (2FA), and cold storage to safeguard digital assets. We adhere to stringent financial regulations in United Kingdom and undergo regular audits. Funds are insured against unauthorised access, so you can trade with confidence.
- Step-by-step guidance and 24/7 support
- Risk-free demo for practising with virtual funds
- Automated tools that handle the heavy lifting for you
- Get started from just and learn as you trade!
Card withdrawals are processed within 1–3 working days in most regions. Cryptocurrency withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary based on your bank and verification status.
Our revenue comes from premium features and volume-based exchange partnerships, not user fees. There are no hidden charges — you always see the exact transaction amount before confirming.
Yes! Monex Korex is available in most countries worldwide (98+ and growing). Simply select your country during registration to confirm availability and see localised payment options. We adhere to all local regulations to keep your trading safe and lawful.
- AI-powered recommendations - Receive personalised coin suggestions tailored to your risk profile
- Ready-made portfolios – Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
- Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
Support is available 24/7 via live chat and email at info@monexkorex.best. Our average response time for urgent issues is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, FCA and CySEC]
- Independent firms conduct regular audits
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's laws
- KYC verification where legally required
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Your Funds Are Safeguarded
- Bank-level security (like your online banking)
- 95% of assets are held in offline cold storage
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA and SWIFT – 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT - 0% fee)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For all enquiries, please contact our partner broker directly. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up. If you experience any issues with your trading partner’s support, contact us and we’ll work to resolve them.
Support Hours
Our customer service team is available 24/7 without interruption. On rare occasions when immediate access isn’t possible, rest assured our support specialists will respond to your request as quickly as possible.
